Common questions from NYC property managers and building owners about our janitorial services.
What janitorial services do you provide for NYC buildings?
Our building janitorial services cover everything property managers need for common areas: lobby cleaning, hallway and stairwell maintenance, elevator cab cleaning, restroom cleaning and restocking, trash and recycling removal (DSNY compliant), high-touch surface disinfection, and glass/mirror cleaning. We also provide strip & wax floor care and quarterly buffing as part of a bundled building cleaning package.
Can you handle both cleaning and floor maintenance?
Yes -- this is our core differentiator. Most NYC buildings hire one company for janitorial and a separate contractor for floor care. Bespoke handles both under a single contract: recurring cleaning services plus professional strip & wax and quarterly buffing for hallway and lobby floors. One vendor, one invoice, one point of contact for everything.
What size buildings do you serve?
We serve co-ops, condos, rental buildings, and mixed-use properties across Manhattan, Brooklyn, and Queens. Our building cleaning services work well for properties of all sizes, from smaller walk-ups to larger residential and commercial buildings. Every scope of work is customized based on a walkthrough of your specific property.
How do you handle emergency cleaning requests?
We guarantee a response within 2 hours for all service requests. For emergencies -- pipe bursts, pre-inspection cleanups, or unexpected situations -- we prioritize your building and dispatch a crew as quickly as possible. You have a direct line to Tim, the owner, not a call center. When your building has an urgent need, you get a real person who can act on it immediately.
What insurance coverage do you carry?
Bespoke carries $2 million in general liability coverage, full workers' compensation insurance as required by New York State, and can name your building as an additional insured on our policy. We provide Certificates of Insurance (COIs) within 24 hours of request -- before work begins, not after you have to chase us for it.
